Fraktpolicy
Shipping Information
If you have any questions about your order, delivery or general feedback you can get in touch with us via hello@buddypetfoods.com and we will be happy to help.
Please note, the information provided on this page is subject to our terms and conditions.
Despatch and Delivery Times
We deliver throughout the UK and Northern Ireland including the Channel Isles. Orders are fulfilled by Jingdong Logistics Supply Chain Co., Ltd
We aim to despatch orders within 1-2 working days. So you should usually expect delivery within 3-4 working days of placing your order. During busier times and bank holidays this may take longer.
Please note the following postcodes run on a 4 – 6 working day delivery service and may incur an extra charge for delivery, this will be shown at the checkout before payment is taken :
- Scotland – AB44-56, IV30-32
- Scottish Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42
- Scottish Islands – HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
- Northern Ireland – All BT postcodes
- Isle of Man – all postcodes
- Channel Isles – all postcodes
- Scilly Isles – All postcodes (TR 21-25)
We only deliver on working days, excluding weekends and bank holidays.
Please take extra care when filling out your address details and don’t forget to add your special leaving instructions, should you not be in at time of delivery. We understand sometimes “typos” can happen, if you spot one on your order confirmation, please get in touch with us as soon as you can via hello@buddypetfoods.com.
We only deliver to UK postcodes. If you’re an International Customer, please contact us via hello@buddypetfoods.com and we will be happy to provide our International stockist information.
Delivery Charges
Charges are calculated at checkout. We provide free delivery within UK mainland if the order has a value above £40.